Pickets ATX LLC

Last updated: May 13, 2026

Pickets ATX LLC (“Pickets ATX,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy

explains what information we collect, how we use it, and the choices you have. It applies to our

website (picketsatx.com), our quote and measurement tools, phone and SMS communications, and

any in-person interactions related to our fence installation services.

Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, phone number, email address, and service address

• Project information: property details, fence preferences, photos, measurements, and other

details you share when requesting a quote or scheduling service

• Communication records: notes, recordings, or transcripts of phone calls, text messages, and

emails you exchange with us

• Payment information: processed through our third-party payment processors; we do not store

full card numbers on our systems

We also collect limited technical information automatically when you visit our website, such as IP

address, browser type, pages viewed, and referring URL, through standard analytics tools.

How We Use Your Information

We use the information we collect to:

• Respond to quote requests and inquiries

• Schedule, confirm, and complete fence installation work

• Send appointment confirmations, crew arrival updates, and service-related messages

• Process payments and maintain business records

• Comply with legal, tax, and insurance obligations

• Improve our services and website

SMS Messaging

If you provide your phone number through our website, by phone, or in person, you consent to

receive SMS text messages from Pickets ATX related to your service request. These messages may

include appointment confirmations, crew arrival windows, reschedule notifications, and follow-up

questions about your project.

Message frequency varies based on your project, typically 1–10 messages per active project.

Message and data rates may apply. You can opt out at any time by replying STOP to any message.

For help, reply HELP or contact us directly.

We do not share, sell, rent, or otherwise disclose your mobile phone number or SMS

consent information to any third party for their marketing purposes. Mobile information

will not be shared with third parties or affiliates for marketing or promotional purposes.

Data Sharing

We do not transfer, sell, rent, or otherwise share consumer data with any external organizations

under any circumstances, even with user consent, except where legally required (for example, in

response to a valid court order, subpoena, or law enforcement request, or to protect the rights or

safety of others). We do not sell your personal information.

We use a limited number of service providers and contractors to operate our business. These parties

act on our behalf under contract and are not permitted to use your information for their own purposes:

• Service providers who help us run the company (e.g., scheduling software, payment

processors, accounting, payroll, SMS delivery)

• Subcontractors or crew members assigned to your project, limited to what’s needed to

complete the work

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information

sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Data Protection & Safeguards

We take reasonable and appropriate measures to protect your information from unauthorized access,

disclosure, alteration, or destruction. These safeguards include:

• Access controls: Customer information is restricted to authorized personnel who need it to

perform their job. Accounts are protected by individual logins and strong passwords, and access

is revoked promptly when personnel leave the company.

• Staff training: Employees and crew members are trained on responsible handling of customer

information, including phone numbers and SMS consent data, as part of onboarding and on an

ongoing basis.

• Confidentiality agreements: Employees, subcontractors, and service providers with access to

customer information are bound by written confidentiality obligations.

• Vendor due diligence: Third-party service providers that process customer data on our behalf

are selected with care and are contractually required to maintain appropriate security and

confidentiality practices.

• Periodic reviews: We periodically review our data handling practices, access permissions, and

vendor relationships to confirm safeguards remain effective.

• Secure systems: Customer information is stored in industry-standard systems with encryption

in transit, and payment information is handled only by PCI-compliant third-party processors.

No method of electronic storage or transmission is 100% secure, but we work to maintain safeguards

consistent with the size and nature of our business.

Data Retention

We keep your information as long as needed to provide services, comply with legal obligations (such

as tax and warranty records), and resolve disputes. You may request deletion of your information by

contacting us, subject to any records we are legally required to keep.

Your Choices

• SMS: Reply STOP to opt out of text messages at any time.

• Email: Use the unsubscribe link in any marketing email, or contact us directly.

• Access and corrections: Contact us to request access to, correction of, or deletion of your

personal information.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children

under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the

most recent revision. Material changes will be posted on our website.

Pickets ATX Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions

and provide support to customers.

2. You can cancel the SMS service at any time. Just text ‘STOP’ to the phone number from

which you received messages. After you send the SMS message ‘STOP’ to us, we will send you

an SMS message to confirm that you have been unsubscribed. After this, you will no longer

receive SMS messages from us. If you want to join again, just sign up as you did the first time

and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword

HELP for more assistance, or you can get help directly at info@picketsatx.com.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to

us from you. Message frequency will vary based on communication needs, typically 1–10

messages per active project. If you have any questions about your text plan or data plan, it is

best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the

rest of this document/page.

Contact Us

Pickets ATX LLC

Austin, TX

Email: info@picketsatx.com

Phone: (512) 815-2929

Website: picketsatx.com